Customer Service Part 1

Someone actually gave me some idea to write about customer service. This is just Part 1 of the many parts that you will read about customer service.
I sure have quite abit to talk about here. All in all,I've been in customer service for maybe more than 9yrs I guess.

I started out working at the supermarket after the O' levels and after which I served the nation for 2.5yrs. Well some might consider that to be some kind of "customer service" as well. Imagine...How hard it is to please your Encik ,OC and CO when you are made to clean your weapons and prepare your vehicles til "Gee Lat Gee Lat" (Singaporean's way of saying tip top condition) for checks.

So whats the first thing that I was taught when I started my career in customer service?
Well its the rule of of "Customer Is Always Right". Oh ! I can feel some readers right now pointing their middle fingers into the screen right now. Yes, I feel thats rubbish as well especially when you meet nasty customers. I don't support this rule but that does not mean I did not do my best when I was performing my duties. You will understand more as you read on.

Every counter staff or manager will be have role-switch after work. Meaning,they become customers to some form of service when they finish their work.
One that strongly believe in that rule will have this psychological impact when they are out of their working roles. So now they become the nasty customers. Since there's this change if role, expectation is been build up upon the customer service thats serving them. Basically its very much like a boomerang effect.

More on customer service in the next few entries. Stay tune.